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Terms & Condition

Welcome to Uru Instruments Pvt Ltd. By accessing our website and using our services, you agree to the following Terms and Conditions.
 

1. Acceptance of Terms

By using our website, you accept these Terms and Conditions in full. If you disagree with any part, please refrain from using our platform.

2. Services

Uru Instruments offers the sale of custom-made musical instruments and related services through this platform.

3. Declarations by the User

You declare that you are of legal age and capable of entering into binding contracts. You confirm all information provided by you is accurate and truthful.

4. User Conduct and Rules

Users must not misuse the website, engage in fraudulent transactions, or violate intellectual property rights. Offensive language or behavior will not be tolerated.

5. Intellectual Property Rights

All content on this site, including designs, images, logos, and text, is the property of Uru Instruments Pvt Ltd and protected by applicable copyright and trademark laws.

6. Force Majeure

We are not liable for any delay or failure due to events beyond our control, including natural disasters, war, or government restrictions.

7. Indemnity

You agree to indemnify and hold Uru Instruments harmless from any claims arising from your breach of these terms or your misuse of the site.

8. Disclaimer of Warranties

All products and services are provided "as is." We do not guarantee uninterrupted service or error-free operation of the website.

9. Entire Agreement

These Terms constitute the full agreement between you and Uru Instruments regarding use of the website.

10. Waiver and Severability

If any provision is found unenforceable, the remaining provisions shall remain in full effect.

11. Governing Law and Venue

These Terms are governed by the laws of India. Jurisdiction lies exclusively with the courts of Chennai, Tamil Nadu.

12. Grievance Redressal

For any concerns, issues, or grievances related to our services or policies, you may contact us at: 📧 uru.in.official@gmail.com

13. General Investment Disclosure

The website may include references to general company operations for transparency. These do not constitute investment advice.

14. Modification

We reserve the right to modify these Terms at any time. Updates will be posted on this page.

15. Termination of Account or Services

We may suspend or terminate services to users who breach these terms.

16. Optional Tools

We may provide access to third-party tools; your use of such tools is at your own risk.

Privacy Policy

1. Information We Collect

We collect:

  • Name, Email, Phone

  • Billing/shipping address

  • Purchase and browsing behavior

2. Information We Provide

We do not sell or rent your information. Your data is used only for providing services.

3. Automatically Collected Information

Includes IP address, browser details, and usage data through cookies.

4. How We Use Your Information

  • To fulfill orders and manage accounts

  • To improve our website and services

  • To send marketing updates (only with consent)

5. Sharing Your Information

We may share data with trusted third-party providers (e.g., payment gateways, shipping partners), under strict confidentiality.

6. Your Rights

Under the DPDP Act, you have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • File grievance

7. Cookies

Our site uses cookies to enhance user experience and analyze site traffic.

8. Changes to This Privacy Policy

Policy may change with notice posted on this page.

9. Disclosure Process

We may disclose information if required by law, or for legal proceedings.

10. Data Retention Period

We retain data only as long as necessary for business or legal purposes.

11. Account

Users can request account data or deletion by contacting us.

12. Link to Third-Party Apps and Websites

We are not responsible for external websites linked from our platform.

13. Third-Party Policies

Please refer to third-party privacy policies when accessing external tools or platforms.

14. General Information Disclosure

We may share anonymized data for research or analytics.

15. Third-Party Service Providers in Relation to the Platform

Includes Wix (hosting), Razorpay (payment), Shiprocket (logistics), and others.

16. Consent

By using this website, you consent to our privacy practices.

17. Amendment

We reserve the right to amend this policy at any time.

18. Storage and Security Measures

Data is stored securely with encryption, firewalls, and access control.

19. Data Sharing & Disclosure

Only shared for purposes aligned with your consent and in compliance with law.

20. User Choices

You can opt-out of marketing emails or disable cookies.

21. Data Protection Officer Contact

For queries or complaints regarding data protection and privacy:
📧 uru.in.official@gmail.com

22. Data Localization (Sensitive Personal Data)

Any sensitive data is stored on servers located in India, in compliance with localization requirements.

23. Data Fiduciary Responsibilities (DPDP Act)

We obtain explicit consent, provide transparent notices, and ensure lawful processing of personal data.

24. Data Subject Rights

Users may access, modify, or delete their data and file complaints by reaching out to us via mail.

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